Shipping policy

SHOWROOM PICKUP

There is no charge for showroom pickups. All pickups from our Capitol Hill showroom must occur within seven (7) business days of purchase.

Once payment has been received, all sales are final.

For all installed lighting fixtures and certain items (items or groups of products larger than dining chairs that will be picked up by a third-party or client-selected delivery company), showroom pick-ups must be scheduled in advance.

For all larger furnishings, we require all pick-ups from our showroom be completed by a licensed & insured professional delivery company only. For recommendations of local companies, please email or call our showroom.

White Glove Delivery in the Seattle Metropolitan Area is available at checkout for an additional fee.

WHITE GLOVE DELIVERY

White Glove Delivery for the Seattle/Bellevue Metropolitan Area should be selected at checkout for certain larger in-stock products.

We contract with a fully insured company to provide this service. Their service ensures the product will be delivered inside to the room of choice, including 1 flight of stairs, 2 people, lift-gate, call-ahead, unpacking, debris removal and 15 minutes on site.

Please have the delivery path and final location clear and ready for your new items. It is also a good idea to measure hallways, ceilings, elevators, stairwells, etc. The full delivery fee will be charged even if the merchandise does not fit.

Any exceptions to normal delivery/assembly procedures should be addressed when making the reservation and will incur extra charges outside of the base fee charged. Examples of exceptions: door/ handrail removal, multiple flights of stairs, hoisting, onsite moving, disposal, etc.

It will be at the driver’s discretion to proceed if additional services are required and have not been pre-arranged. Any additional services will be payable direct to the delivery company.

Our team will request delivery after purchase, and you will be contacted by the delivery company to arrange the date and time.

All deliveries must be arranged to occur within seven (7) days of purchase.

PLEASE NOTE: White Glove Delivery does not include the services of an electrician for lighting installations. 

CLAIMS

Buyer must inspect shipment upon receipt. All claims must be made within three (3) business days of receipt of goods.

Merchandise stored for future use must be checked upon receipt. Failure to make a claim within three business day constitutes acceptance of the goods as is.

For claims, save original carton(s) and contents for possible inspection and take photographs; call the carrier to report the damages and receive claim instructions. For all shipments notify seattle@mr.studio immediately of any damages and provide photographs.